Return Policy

At Missn Clothing, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy carefully.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of receipt.
  • The item must be unworn, unwashed, and in its original condition with all tags attached.
  • Items that are damaged, used, or not in their original condition will not be eligible for return.
  • Sale items are not eligible for return or refund, except in the case of manufacturing defects.

2. Non-Returnable Items

The following items cannot be returned:

  • Accessories such as earrings or ribbons for hygiene reasons.
  • Customized or personalized items.
  • Final sale or clearance items.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at info@missnclothing.co.za or call 071 774 4266 within 7 days of receiving your order.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Once your return is approved, you will receive instructions on how to ship the item back to us.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure that we receive your returned item.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

6. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@missnclothing.co.za or call 071 774 4266. Include photos of the damage or defect for faster resolution. We will replace the item or issue a refund as appropriate.

8. Questions?

If you have any questions about our return policy, please contact us: